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5 October 2002
One of the issues facing candidates who apply to major corporations is that they may not be able to speak with the company directly. Rather than being able to ask questions and gain information from someone who works for the company, queries may have to be dealt with by a third party such as a recruitment agency.
Suncorp has recently reviewed its recruitment procedures and, as a result, has set up its own recruitment division, Suncorp Careers. "The Suncorp philosophy is to be easy to deal with and accessible. However, until this week, if a candidate visited our website or read a job advertisement in the paper, they were directed to a third party," Suncorp Careers manager Ben Hughes said. "Previously we had referred all candidates through a selection of preferred agencies. "This elongated the supply chain and distanced Suncorp from its potential new employees. "That did not fit with the company's philosophy. "There will now be a team of 12 staff working in the Suncorp Careers centre, which will be attracting and communicating directly with candidates without recourse to third parties." Five to six years ago Suncorp outsourced its recruitment to external agencies but when that situation was reviewed 18 months ago several critical factors emerged.
"The main issue was that turnover in the first twelve months was very high which imposed or just putting forward a general application can now go to the Suncorp corporate website and register their resume and future job preferences at suncorp.com.au/careers. "When a vacancy comes up that matches their skills and preferences Suncorp, will e-mail the job description to the candidate. "This will reduce the time to hire, as Suncorp will have a pool of quality candidates available. "Suncorp are also asking all internal staff to register their resumes to be considered for future career promotions. "This will ensure our staff are given every chance to be considered for roles as they become available in the company, enhancing their career prospects. "It is anticipated this will lead to reduce turnover as staff stay to take advantage of the increased development opportunities they will be offered," said Mr Young.
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